We have a generous 90 day refund policy. Simply ship it back to us and we'll process your refund within 3 business days upon confirmation of valid contents at our warehouse. Buyers are responsible for return shipping. Buyers are responsible for return shipping.
If the package is already opened, then we require that you upload a series of photos of each hardware part to ensure the Grow Kit is complete. If you have all the hardware parts, then we will issue a 100% refund on your Grow Kit. If you are missing some hardware parts, then we can only issue a 50% refund.
There is a restocking fee of $30 USD.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.